In this edition of The Forum File, we highlight how JPMorganChase is leveraging AI to strengthen client service, enhance efficiency, and support American economic competitiveness on the international stage.
We also share the Forum’s engagement on key regulatory issues, including recent developments in stress test transparency. Just last week, I testified at a House subcommittee hearing on capital reform, where I discussed the need for a rational review of current bank capital rules to better support American families, small businesses, and our capital markets.
Wishing you and your families a wonderful holiday season and a happy New Year. We look forward to continuing our work together in 2026.
Amanda Eversole, President and CEO, Financial Services Forum
Penny For Your Thoughts
Terah Lyons, Global Head of AI & Data Policy, JPMorganChase
How do you see JPMorganChase’s journey in AI adoption evolving and what were the pivotal moments or motivations that led the firm to accelerate its efforts to bring adoption of the technology across the organization?
JPMorganChase’s journey in AI adoption has been marked by a steady evolution from targeted use cases—like fraud detection—to a more holistic, enterprise-wide strategy. The pivotal moment came as generative AI began to demonstrate its transformative potential, not just in automating tasks but in augmenting decision-making and creativity.
Recognizing this, our leadership made a strategic decision to advance our adoption of AI. The rollout of our LLM Suite, which now reaches over 200,000 employees, was a major milestone. What motivated us was the clear opportunity to boost productivity, unlock new ideas, and ensure we remain at the forefront of innovation in financial services. Having a dedicated focus at the highest levels of the firm, including direct oversight from our Operating Committee, signaled just how consequential we believe AI will be for our future.
In what ways is AI reshaping the day-to-day experience for JPMorganChase’s employees?
AI is fundamentally changing how employees work. With tools like the LLM Suite, staff can quickly synthesize briefing memos, sift through vast amounts of information, and prepare for client meetings more efficiently. In legal and compliance, AI helps manage document-heavy workflows, saving time and reducing manual effort. In our call centers, AI-powered models enable agents to find information faster and respond to customer inquiries with greater accuracy. We estimate that half of our employees use these tools actively, with the result being not just greater efficiency, but also the ability to focus on higher-value work and innovation.
How is AI transforming the way JPMorganChase engages with its customers? Where do you see the greatest opportunities for AI to elevate client service and satisfaction?
AI is elevating client service by enabling more personalized, responsive, and efficient interactions. In our call centers, for example, agents can traverse complex product information—whether it’s about a car loan, mortgage, or credit card—and deliver answers more quickly and accurately. AI also powers our digital channels, helping customers get the information they need faster and with less friction. The greatest opportunities lie in scaling personalization and providing seamless, omnichannel experiences. By leveraging both public and proprietary data, we can tailor solutions to individual client needs, anticipate questions, and resolve issues proactively. This not only improves satisfaction but also deepens trust and loyalty.
What guiding principles and safeguards does JPMorganChase rely on to ensure AI is used responsibly and securely? How do you balance innovation with risk management in this space?
Responsible AI is a cornerstone of our strategy at JPMorganChase. Every AI use case undergoes a rigorous review process, supported by long-established controls and robust governance. For high-risk scenarios—such as credit decisions—we rely on highly constrained, proprietary models where every action is transparent and traceable. This ensures that we use the right tool for the right job.
Our goal is to avoid a fragmented framework that could hinder innovation. Instead, we advocate for the establishment of clear guardrails that guide the responsible use of AI, while recognizing and adhering to existing rules and regulations. We support a pro-innovation policy approach that allows the private sector to advance new technology, focusing on responsible deployment that improves outcomes for customers and grows the economy.
Looking ahead, what do you see as the next frontier for AI in the banking sector?
The next frontier for AI in banking is the integration of advanced reasoning capabilities and deeper personalization. As models become more sophisticated, they’ll be able to tackle complex workflows. Connecting AI to proprietary enterprise data will be a key differentiator, allowing us to deliver insights and solutions that are uniquely tailored to our clients. We’re also exploring how AI can support new product development, risk management, and regulatory compliance. Ultimately, the combination of human expertise and AI-driven augmentation will redefine what’s possible in financial services, driving innovation and value for both employees and customers.
Value Add
JPMorganChase on “The Geopolitics of AI”
Artificial intelligence is rapidly emerging as a defining force in global affairs, reshaping alliances, economic strategies, and security priorities. JPMorganChase’s latest report highlights how the U.S. is leading the worldwide AI race, with government and private sector collaboration accelerating innovation and investment.
As AI becomes as geopolitically significant as nuclear technology, new commercial and strategic opportunities are arising. Companies and governments are repositioning to secure access to critical resources—such as semiconductors, rare earth minerals, and energy capacity—that underpin AI development. The report identifies seven “strategic axes” motivating global repositioning, from China’s assertive investments to the EU’s push for technological independence and the Middle East’s sovereign wealth funds building AI infrastructure.
For clients and stakeholders, understanding these shifts is essential. JPMorganChase is advising on how to navigate the evolving landscape: from managing supply chain risks and trade tensions to capitalizing on new investment flows in AI hardware, software, and talent. Those who adapt quickly will be best positioned to capture commercial advantages, build resilient partnerships, and help shape the future rules of global technology.
Read the full JPMorganChase Center for Geopolitics report.
Capital Gains
What we’re doing in Washington
“There are consequences to more capital. It doesn’t come for free,” Forum President and CEO Amanda Eversole told lawmakers in her testimony before the House Financial Services Committee’s Subcommittee on Financial Institutions. “We need to get the proposal right and we look forward to the proposal that’s coming out.”
The Forum led a coalition of business trade associations urging regulators to modernize large bank capital requirements to better support economic growth. The groups, which represent a wide range of stakeholders, including small businesses, manufacturers, and farmers, highlighted research showing that overly strict requirements can raise costs for consumers and businesses and reduce economic productivity.
The Forum and several financial associations submitted comments on the Federal Reserve’s proposed 2026 stress test scenarios. The letter commends the Fed’s transparency efforts while underscoring the need for clearer guardrails around how scenario assumptions are set each year.
The Forum welcomed the Federal Reserve’s supervisory operating principles to focus bank oversight on material financial risk. “The Federal Reserve’s efforts to improve bank supervision support safety and soundness while promoting fair treatment for consumers and businesses,” said Forum President and CEO Amanda Eversole.
Additionally, the Forum, along with fellow trade associations, submitted joint recommendations to the U.S. Department of the Treasury on its implementation of the GENIUS Act to protect consumers, stablecoin users, and financial stability.
Our Two Cents
Research from the Forum
In our latest BankNotes blog, Forum Chief Economist Sean Campbell highlights the Federal Reserve’s major step toward greater transparency in its stress tests. By publishing its scenario design models and adopting a more accurate, data-driven use of Okun’s Law to link GDP and unemployment, the Fed is moving toward research-aligned, more credible stress testing.
The new 2026 stress scenario uses a more accurate version of Okun’s Law, producing a GDP path that aligns more closely with real economic data. As the charts show, the revised methodology avoids the overly severe assumptions that characterized earlier stress tests.
Checking the Balance
Members in the News
Bank of America announced a $350,000 grant to American Corporate Partners to fund 250 mentorships for veterans and military spouses in honor of America’s 250th birthday, reinforcing its commitment to hire an additional 10,000 military personnel over five years. The bank has hired 20,000 military personnel since 2015.
BNY and the University of Central Florida announced a $5M Pegasus Partnership, establishing a co-located educational innovation hub on UCF’s main campus — the first-of-its-kind in Florida.
Citi announced it will donate $6.7M in support of education-focused non-profit organizations through its 2025 e for education campaign to improve access to quality education and tackle childhood illiteracy.
With $190M in financing from Goldman Sachs Urban Investment Group, the National Urban League headquarters opened in Harlem, featuring New York state’s first civil rights museum, 170 affordable housing units, and office space.
JPMorganChase announced more than $40M in philanthropic funding to help build and preserve thousands of affordable housing units, support organizations as they scale, and streamline zoning and land use policies across the U.S.
To meet the ongoing demand for high-quality student housing in some of the country’s top university markets, Morgan Stanley Investment Management partnered with Global Student Accommodation to expand student housing across the country with an acquisition of a $1B portfolio.
State Street employees volunteered at Community Servings, an organization that prepares scratch-made, medically tailored meals for individuals and families experiencing critical or chronic illness and nutrition insecurity.
Wells Fargo was recognized as a 2026 Top 10 Employer and 2026 Military Spouse Employer by Military Friendly, showcasing their commitment to supporting the military community.